Comments on: Polite But Firm http://nonfictionlover.today.com/2009/01/09/polite-but-firm/ The stories of a part-time librarian mixed with nonfiction book reviews. Join in the fun! Sun, 08 Nov 2009 19:48:50 +0000 http://www.today.com/version-2.3.1 By: V http://nonfictionlover.today.com/2009/01/09/polite-but-firm/#comment-4291 V Mon, 12 Jan 2009 23:27:37 +0000 http://nonfictionlover.today.com/2009/01/09/polite-but-firm/#comment-4291 Glad your boss backed you up on this. I remember I had an irrational screamer one time who just kept insulting me and talking over me and finally I just said, "Thank you for calling," and hung up. I was all for customer service, but I had my limits. Luckily my bosses agreed with me, too, and the fact that I hung up on him actually made the caller realize what a jerk he was being. Glad your boss backed you up on this. I remember I had an irrational screamer one time who just kept insulting me and talking over me and finally I just said, “Thank you for calling,” and hung up. I was all for customer service, but I had my limits. Luckily my bosses agreed with me, too, and the fact that I hung up on him actually made the caller realize what a jerk he was being.

]]> By: flit http://nonfictionlover.today.com/2009/01/09/polite-but-firm/#comment-4284 flit Sat, 10 Jan 2009 21:49:12 +0000 http://nonfictionlover.today.com/2009/01/09/polite-but-firm/#comment-4284 I feel for the poor kid that has to listen to her probably all the time. I feel for the poor kid that has to listen to her probably all the time.

]]> By: stephanieebarr http://nonfictionlover.today.com/2009/01/09/polite-but-firm/#comment-4280 stephanieebarr Sat, 10 Jan 2009 02:59:15 +0000 http://nonfictionlover.today.com/2009/01/09/polite-but-firm/#comment-4280 Darn, I was feeling all upbeat until I watched the video. Now I'm depressed again ;) Darn, I was feeling all upbeat until I watched the video. Now I’m depressed again ;)

]]> By: Hava http://nonfictionlover.today.com/2009/01/09/polite-but-firm/#comment-4279 Hava Sat, 10 Jan 2009 02:25:33 +0000 http://nonfictionlover.today.com/2009/01/09/polite-but-firm/#comment-4279 Ani >> I forgot I gave you my website address. Thank you for coming by - how cool! 8-) And isn't it good to know that we can hang up on patrons when they get out of hand? I really wouldn't have guessed. Ravyn >> Yeah, it's hard to know where you can draw the line without getting into trouble. Luckily we don't have horrid patrons like that very often! Hava Ani >> I forgot I gave you my website address. Thank you for coming by - how cool! 8-) And isn’t it good to know that we can hang up on patrons when they get out of hand? I really wouldn’t have guessed.

Ravyn >> Yeah, it’s hard to know where you can draw the line without getting into trouble. Luckily we don’t have horrid patrons like that very often!

Hava

]]> By: ravyn http://nonfictionlover.today.com/2009/01/09/polite-but-firm/#comment-4277 ravyn Sat, 10 Jan 2009 01:55:04 +0000 http://nonfictionlover.today.com/2009/01/09/polite-but-firm/#comment-4277 Good to hear you aren't going to have to deal with that. I could never tell what sort of behavior from patrons was too much. Good to hear you aren’t going to have to deal with that. I could never tell what sort of behavior from patrons was too much.

]]> By: Annabelle http://nonfictionlover.today.com/2009/01/09/polite-but-firm/#comment-4276 Annabelle Sat, 10 Jan 2009 01:46:22 +0000 http://nonfictionlover.today.com/2009/01/09/polite-but-firm/#comment-4276 That video is superb! Well done your dad. :) I think we all assume that as customer servants (?) we are required to put up with everything patrons do. It's good to know we're allowed to hang up on them. I'm just glad I don't have to answer that phone. I just have to explain the entire meaning of the Dewey decimal system to about half of the patrons who seem to think that the large print fiction section is hiding all the books on astronomy, car parts, and Nostradamus. Luckily, patrons don't generally swear profusely at their personal library tour guides. For future reference, HANG UP HAVA, HANG UP!! Then flip the phone the bird. ;) That video is superb! Well done your dad. :)

I think we all assume that as customer servants (?) we are required to put up with everything patrons do. It’s good to know we’re allowed to hang up on them. I’m just glad I don’t have to answer that phone. I just have to explain the entire meaning of the Dewey decimal system to about half of the patrons who seem to think that the large print fiction section is hiding all the books on astronomy, car parts, and Nostradamus. Luckily, patrons don’t generally swear profusely at their personal library tour guides. For future reference, HANG UP HAVA, HANG UP!! Then flip the phone the bird. ;)

]]>